MedOne Academy Policies

What's included?

Set of policies adopted by Medone Academy: 

MedOne Academy

Customer Guarantee for MedOne Academy 



At MedOne Academy, we are committed to providing exceptional learning experiences and ensuring your satisfaction. We believe in the quality and effectiveness of our online training programs, and we stand behind them with our customer guarantee. This guarantee is designed to give you peace of mind and confidence in choosing our services.

Our Guarantee To You:

Quality Instruction:

 We guarantee that our online training programs have been authored and created by experienced educators who are experts in their respective fields. Each course is engaging, informative and educational and meets the highest professional standards.

Relevant and Up-to-Date Content:

 We guarantee that the training content we provide will be current, relevant, and aligned with industry best practices. Our online courses are regularly reviewed and updated to reflect the latest advancements and trends in their respective fields.
Interactive Learning Environment: We guarantee that our digital learning experiences are informational, and interactive and promote active participation and engagement. Our online training portfolio is designed to encourage collaboration and colleague discussions, beyond the online courses, to enhance the learning experience.
Comprehensive Course Materials: We guarantee that all necessary course materials, including digital resources and assignments (where applicable), will be provided to support your learning journey. These materials are designed to supplement the online training courses and serve as valuable references beyond the course duration.
Money-Back Option:
In addition to our customer guarantee, we offer a money-back option to ensure your satisfaction and address any concerns you may have.
If, for any reason, you are not completely satisfied with our training program, you are eligible for a refund subject to the following conditions:
1-Request for Refund:
* For the live courses, consisting of more than one session the particpant can request a full refund within 24 hours of attending the first session. 

* For recorded courses, some of the videos from the training are made available before the purchase therefore we don’t offer refund on recorded sessions if purchased. 
2-Attendance and Participation: To qualify for a refund of the live courses, you must have attended the first session. 

3- Refund Processing: we will process the refund within 14 days of the refund request. The refund will be issued using the original payment method used for the training program registration. 

  Summary:
At MedOne Academy, we value your trust and are committed to delivering exceptional online training experiences. Our customer guarantee and money-back option are a testament to our dedication to your satisfaction. We strive to continuously improve our programs and provide you with the knowledge and skills you need to succeed in your professional endeavours. Choose MedOne Academy with confidence, knowing that we are invested in your growth and learning journe

MedOne Academy

Complaint Policy & Procedures 


Monitoring :
MedOne Academy is committed to continuous improvement in service delivery.

Our Service Standards for Complaints are:
• We will make it easy and straightforward for you to make a complaint
• We will endeavour to respond to your complaint within the published timescales and keep
you informed
• We will ensure you have a full explanation of your complaint in your preferred format
• We will tell you if changes have been made to services following your complaint
• We will review our Complaints Policy at regular intervals. 

Responsibilities 
 The Senior Management Team, and all those in managerial or supervisory roles, are responsible for developing and encouraging good customer care handling practices within their teams. Compliance with the Customer Complaints Policy is the responsibility of all members of the Company who deal with customers. 

Communication 
 Our Customer Complaints Policy is available online on our website. Training will be provided for staff to ensure awareness is raised and that staff have a clear understanding of customer complaints and their responsibilities. 

Equality & Diversity 
Customers have a right to express dissatisfaction with the services they receive from MedOne Academy. Customers using this policy can expect to be treated fairly and without discrimination. 

Procedure 
If you are unhappy with the service provided by MedOne Academy - whether it is the learning experience, assessment, the support you are receiving or about staff or the organisation itself - we promise to take your complaint seriously and treat it as confidential. We also aim to resolve your complaint as speedily as possible.


We are always pleased to receive both compliments and complaints because they help us improve the service we provide, both for you and other learners.

We're also interested in your ideas for improving our services. We use the information you give only to improve things. Passing on personal information about you is protected by our Data Protection Policy.  

If you want to complain, here's what to do: 

You should make your complaint within 3 months of the event or problem occurring. At any stage, you can register a formal complaint by email, or through our website feedback form.
Provide as much information as you can, including times, dates, places and names.

Contact Details:
MedOne Academy
feedback@medone.academy
8 The Green STE B Dover, DE 19901, USA

Response:
You will get a first response within one week of receipt of your complaint and a further response within two weeks.
If you are not satisfied with the outcome of your complaint, you can appeal the outcome.
 

MedOne Academy

Disability Discrimination Policy 


  • This document is a policy which outlines MedOne Academy’s approach to ensuring the Disability Discrimination of our learners, trainers and staff during the delivery of the learning programmes.

This policy is to assist in setting out MedOne Academy’s commitment to Disability Discrimination while delivering training services to the delegates and to other third parties who have contact with our business. 
This document shall provide: 
  • a statement on the general policy of Disability Discrimination of the business and what we hope to achieve through its implementation 
  • the responsibilities of relevant persons for specific actions to ensure compliance with Disability Discrimination regulations, and 
  • what arrangements shall be made by the business in practical terms to ensure compliance and implementation of the policy. 

MedOne Academy shall carry out risk assessments and other practices required of us by the Disability Discrimination Executive. 
The Disability Discrimination Policy document shall be completed with all the relevant information. There is no legal requirement for it to be signed, however, it shall be useful to do so to illustrate our endorsement of the policy document. It shall be the duty of MedOne Academy management to ensure that all aims, responsibilities and arrangements contained within the Disability Discrimination Document are carried out. 
This policy shall also be made accessible so that it can be accessed at any time by our employees, delegates and third-party people who have contact with our business. This policy shall be provided to our staff alongside their Contract of Employment. 
Our delegates shall be taken through Disability Discrimination issues at the beginning of each training session during introductions. 
MedOne Academy shall review its policy at least annually. Where the policy is revised or altered, these revisions and alterations shall be communicated effectively to employees at the earliest opportunity. 

Centre for Environment and Development’s Disability Discrimination Policy 

Centre for Environment and Development International (MedOne Academy) considers the Disability Discrimination of all employees, trainees, and customers to be of primary importance to the well-being of the business, and it is our continuing aim to make our company a safe and healthy place in which to work and be trained. 
To achieve this, we at MedOne Academy commit to an active Disability Discrimination policy designed to achieve: 

· A safe and healthy environment for all employees and trainees. 
· The prevention of accidents involving personal injury and occupational-related diseases. 
· The prevention of incidents causing plant damage, dangerous occurrences etc. 
· The facilitation and implementation of statutory and other requirements to achieve good practices recognised by the industry. 
· Reducing Hazards and Risks 
· The control of learners, trainers and visitors in our training facilities and offices. 

As Director of MedOne Academy, it is my duty to ensure that staff, Board Members, and I take ownership of Disability Discrimination matters and that the company provides safe systems of work, training and a clean and healthy working environment within our sphere of business. 

MedOne Academy shall set annual objectives and targets against which the company’s performance shall be monitored and evaluated. This shall be done in accordance with our commitment to preventing injury and ill health to employees, learners, trainers and others affected by our day-to-day operations. 
MedOne Academy commits to striving for continual improvement of the Disability Discrimination Management System. 

We will provide effective facilities for consultation between management and employee representatives. All employees and trainees can address safety problems and health-related matters with the Programmes Director for company matters. 

MedOne Academy recognises the need to conduct the business in a manner that is in line with current legislation and codes of practice. We will ensure that appropriate arrangements are in place to comply with all legislative duties and any other requirements. 

Equally, it is the duty of each employee to assist the organisation in the attainment of its Health and Safety objectives. 

MedOne Academy expects employees to take reasonable care of their own health, safety, and welfare and that of others who may be affected by their actions. 

To ensure commitment to this Policy, all employees shall sign a declaration to confirm they have received a copy of, have access to updates, and have read & understood the policy. 

MedOne Academy’s current Disability Discrimination objectives are: 

· Maintain ISO45001 Accreditation 
· Regular review of resources to be used during training service delivery, Board meetings and other activities within our premises and training venues 
· Maintain Covid Security 
· Refresh Staff Induction training during an all-staff meeting 
· Have a First Aid Kit that is fully equipped all the time 
· Ensure all firefighting equipment is accessible 
· Ensure staff, trainers and learners are aware of the location of Fire Assembly Points 
· Ensure that staff have knowledge of Control of Substances Hazardous to Health (COSHH). 

We will promote this policy by: 

· Discussing this Policy with all staff, learners, and trainers during the induction process. 
· Ensuring it is readily accessible via our website 
· Displaying the Policy on common room notice boards. 
· Communicating all changes/ updates to the policy via email 

Relevant law 

  • Disability Discrimination at Work etc Act 1974 
  • Management of Disability Discrimination at Work Regulations 1999 (SI 1999/3242) 
  • Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (SI 2013/1471) 
  • The Safety Representatives and Safety Committees Regulations 1977 (SI 1977/500) 
  • The Disability Discrimination (Consultation with Employees) Regulations 1996 (SI 1996/1513) 
  • Disability Discrimination (First-Aid) Regulations 1981 (SI 1981/917) 
  • Control of Substances Hazardous to Health Regulations 2002 (SI 2002/2677) 
  • Personal Protective Equipment at Work Regulations 1992 (SI 1992/2966) 
  • The Manual Handling Operations Regulations 1992 (SI 1992/2793) 
  • Disability Discrimination (Display Screen Equipment) Regulations 1992 (SI 1992/2792)
  • The Reform (Fire Safety) Order 2005 

 Prepared and signed by: Baraa Eyad Khalil (Qreida Abu Eisheh) (General Manager – MedOne Academy) 

                                                        

MedOne Academy

Data Protection Policy



Introduction 
MedOne Academy (“we” or “us”) is committed to data security and the fair and transparent processing of personal data. This Data Protection and Privacy Policy (“Data Protection and Privacy Policy”) sets out how we treat your personal data when you visit and interact with our website and online learning platform [www.medone.academy], regardless of where you visit it from or when your personal data is otherwise collected through our provision of products and services, and tell you about your privacy rights and how the law protects you. 

IMPORTANT INFORMATION AND WHO WE ARE 

Purpose of this Data Protection and Privacy Policy 
This Data Protection and Privacy Policy aims to give you information on how we collect and process your personal data through your use of the Platform (including any data you may provide through the Platform as detailed in the section headed “HOW IS YOUR PERSONAL DATA COLLECTED?” below) and through our provision of products and/or services. 
The Platform is not intended for children under the age of 16. We do not knowingly collect data relating to children under such age. 
It is important that you read this Data Protection and Privacy Policy together with any other Data Protection and Privacy Policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Data Protection and Privacy Policy supplements other notices and privacy policies and is not intended to override them. 

Who we are 

MedOne Academy is an American company with registration number SR 20224194453 - File Number 7154834. Our registered address is 8 The Green STE B Dover, DE 19901, USA. 
MedOne is an online universal medical academy. It targets Healthcare professionals, fresh graduates, and students in Medicine and Pharmacy. 

Controller 

We are the controller and are responsible for your personal data. 
We have a data protection specialist who is responsible for overseeing questions in relation to this Data Protection and Privacy Policy. If you have any questions about this Data Protection and Privacy Policy, including any requests to exercise your legal rights, please contact our data protection specialist using the following details: 
Full name of legal entity: MedOne Academy 
Email address: Admin@medone.academy 
Postal address: 8 The Green STE B Dover, DE 19901, USA. 
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. 

Changes to the Data Protection and Privacy Policy and your duty to inform us of changes 

We keep our Data Protection and Privacy Policy under regular review. 
Any changes we may make to our Data Protection and Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. 
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 

Third-party links 

The Platform may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Platform, we encourage you to read the Data Protection and Privacy Policy of every website you visit. 

THE DATA WE COLLECT ABOUT YOU 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 
As further detailed in the table below in the section headed “HOW WE USE YOUR PERSONAL DATA”, we may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows: 

Identity Data includes first name, last name, username or similar identifier, marital status, title, learner registration number, date of birth and gender. 

Contact Data includes billing address, postal address, delivery address, email address and telephone numbers. 

Financial Data includes bank account and payment card details. 

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. 

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Platform. 

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses and your interactions with our online learning tools, including certification bookings and assessments. 

Usage Data includes information about how you use our Platform, products and services – such as the products and/or services you searched for and viewed, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page. 

Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences. 

We also collect, use and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data could be derived from your personal data, but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Platform feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Data Protection and Privacy Policy. 

We may also collect personal data that includes “Sensitive Data” (also known as “Special Category Data”). 

For verification purposes, we reserve the right at any time to request additional information (including but not limited to the kinds of personal data listed above) from you to help confirm your identity. 

If you fail to provide personal data 

Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time. 

HOW WE COLLECT YOUR PERSONAL DATA 

We use different methods to collect data from and about you including through: Direct interactions. You may give us your personal data (in those categories listed above) by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: 
  • apply for and/or purchase our products or services; 
  • create an account on our Platform; 
  • subscribe to our service or publications/communications; 
  • request marketing to be sent to you; 
  • enter a competition, promotion or survey; 
  • use any other websites we operate or other services we provide; 
  • report a problem; or 
  • give us feedback or contact us. 



Automated technologies or interactions. As you interact with our Platform, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details. 
Third parties or publicly available sources
. We will receive personal data about you from various third parties and public sources, such as: 
  • analytics providers, advertising networks, search information providers, sub-contractors and providers of technical, payment, delivery, back-up and data storage services, credit reference agencies, data brokers or aggregators; 
  • if you are a learner: learning centres, training providers or your employer when they register to receive products and/or services from us; 
  • third parties to whom you have provided personal information that you have elected to transfer to us; and 
  • publicly available sources 

HOW WE USE YOUR PERSONAL DATA 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: Where we need to perform the contract we are about to enter into or have entered into with you. 
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights, do not override those interests. 
  • Where we need to comply with a legal obligation. 

To find out more about the types of lawful basis that we will rely on to process your personal data, please see the Glossary below. 

Generally, we do not rely on consent as a legal basis for processing your personal data. Where we do rely on consent, you have the right to withdraw consent to marketing at any time by contacting us. 

Purposes for which we will use your personal data 

We have set out below, in a table format, a description of all the ways we plan to use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. 



Purpose/Activity  Type of data  Lawful basis for processing, including basis of legitimate interest  

To register you as a new customer  (a) Identity (b) Contact (c) Profile  Performance of a contract with you 
To process and deliver your order of products and/or services, including: (a) Managing payments, fees and charges.  (b) Collecting and recovering money owed to us (c) Providing you with a certificate, credential or other record of learning  (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications  (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) 
To manage our relationship with you, which will include: (a) Notifying you about changes to our terms or Data Protection and Privacy Policy (b) Asking you to leave a review or take a survey (c) Communicating with you in relation to the provision of any contracted products and services (d) Communicating with you in relation to any issues, complaints or disputes  (a) Identity (b) Contact (c) Profile (d) Marketing and Communications  (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) 
To enable you to partake in a prize draw, competition, research or complete a survey  (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications  (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) 
To administer and protect our business and this Platform, including (a) Troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data (a) Providing administrative support, such as account creation, security and responding to issues (b) Enhancing security measures in place that protect data for which we are responsible  (a) Identity (b) Contact (c) Technical  (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation 
To deliver relevant Platform content, industry information, information about our awards and events, news and promotions relating to our new and existing products and services to you, and to measure or understand the effectiveness of the advertising we serve to you  (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical  Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) 
To use data analytics to improve our Platform, products/services, sales/marketing, customer relationships and experiences, and to determine the effectiveness of promotional campaigns  (a) Technical (b) Usage  Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Platform updated and relevant, to develop our business and to inform our marketing strategy) 
To make suggestions and recommendations to you about products and services, awards, events, offers and promotions that may be of interest to you  (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications  Necessary for our legitimate interests (to develop our products/services and grow our business) 


Marketing 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 

Promotional offers from us 

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view of what we think you may want or need or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). 

You will receive marketing communications from us if you have requested information from us or purchased products or services from us and you have not opted out of receiving that marketing. 

Opting out 

You can ask us to stop sending you marketing messages at any time by using the ‘unsubscribe’ functionality on the footer of any marketing communications sent to you or by updating your details in your account profile. 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions. 

For the avoidance of doubt, this section does not apply to communications that we may send to you as part of your contract with us. For example, we send you information about products & services that are delivered as part of your membership contract with us. 

Cookies 

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Platform may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy. 

Change of purpose 

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason, and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. 

If we need to use your personal data for an unrelated purpose, we will notify you, and we will explain the legal basis which allows us to do so. 
Please note that we may process your personal data without your knowledge or consent in compliance with the above rules where this is required or permitted by law. 

DISCLOSURES OF YOUR PERSONAL DATA 
We may share your personal data with the parties set out below for the purposes set out in the table above. 
  • Internal Third Parties as set out in the Glossary below. 
  • External Third Parties as set out in the Glossary below. 
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Data Protection and Privacy Policy. 


We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

INTERNATIONAL TRANSFERS 
Should an international transfer of data take place, we ensure a similar degree of protection is afforded.

DATA SECURITY 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

DATA RETENTION 

How long will we use your personal data? 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you. 

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from the unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. 

Ordinarily, where there is a contract between us, we will retain your personal data for the duration of the contract and for a period of six years following the end of our financial year to which such records relate to ensuring we are able to comply with any contractual, legal, audit and other regulatory requirements, or any orders from competent courts or authorities. 

In some circumstances, you can ask us to delete your data: see the section headed “YOUR LEGAL RIGHTS” below for further information. 

In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 

YOUR LEGAL RIGHTS 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. 
Please see the sub-section on “YOUR LEGAL RIGHTS” of the Glossary below to find out more about these rights. 
If you wish to exercise any of these rights, please contact us. 

No fee usually required 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. 

What we may need from you 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

Time limit to respond 

We try to respond to all legitimate requests within 30 days. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

GLOSSARY 

LAWFUL BASIS 

*Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. 

*Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. 

*Complying with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to. 

THIRD PARTIES 
Internal Third Parties 

Other companies in the same corporate group as MedOne Academy, acting as joint controllers, provide IT and system administration services and undertake leadership reporting. 

External Third Parties 

*Service providers in connection with our provision of products and services, such as providers of IT and system administration services, distributors of journals and customer relationship management services. 
*Analytics and search engine providers that assist us in the improvement and optimisation of our Platform. 
*Professional advisers, including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. 
*Regulators and other authorities (whether national or international) who require reporting of processing activities in certain circumstances and we are legally obliged to provide it as per the law. 
*Any other third party in the event that we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms and conditions, including exchanging information with other companies and organisations for the purposes of crime and fraud prevention. 

YOUR LEGAL RIGHTS 

You have the right to: 
* Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Please note that we may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person or if we are legally prevented from disclosing such information. 

* Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 

*Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request. 

*Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party), and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 

*Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: 

- If you want us to establish the data’s accuracy. 
- Where our use of the data is unlawful, but you do not want us to erase it. 
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. 
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

*Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

*Withdraw consent at any time when we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.                                                                                                                                                                                                                                                       

MedOne Academy

Digital Health and Safety Policy
MedOne Academy




1.Company and Directors' Commitments to Digital Health & Safety Concerns
The company and the directors as a whole acknowledge the collective responsibility held by them to ensure all possible Health and Safety precautions are taken to ensure the safety of all staff and customers whilst undertaking online recorded courses, livestream sessions or webinars.
Each of our Directors is also aware of his/her individual responsibilities when considering Digital Health and Safety Issues and making decisions about any aspects of the business for which they are solely responsible.
2.Responsibility for Digital Health and Safety Policy for Managerial Positions
It is important that all those in management positions clearly understand that the responsibility for implementing the company’s agreed policy regarding Digital Health and Safety lies with them, starting at the level of supervisor. All managers of any level need to take into account Digital Health & Safety issues as a core part of any management role.
If any problems regarding policy implementation are made aware to management relating to the Digital Health & Safety and the way it pertains to the protection of staff, customers, visitors or any other third parties must bring the problem to the attention of his/her direct manager, if he/she is unable to deal with the matter personally.
3.Digital Health and Safety Policy Employees Roles and Responsibilities
All employees will receive and are entitled to receive adequate training and information to ensure that they are able to undertake their tasks while adhering to the company's Digital Health & Safety policy without causing any unacceptable risks to themselves or others.
All employees regardless of position have both legal and personal responsibility for assessments or general safety advice issued by the Safety and Environmental Services Department. If in doubt the advice of a manager should be sought.
Involvement by all employees in Digital Health and Safety issues is actively encouraged.
Any and all employees who fail to follow correct procedures as outlined in the company's policies and place the Digital Health and Safety of a colleague, visitors or others at risk may be subject to company disciplinary procedure or even dismissal in extreme cases.

Using Display Screen Equipment (DSE)
When using DSE it is important to consider the following:

Breaks and Wellbeing
  • It is important to take regular breaks and maintain positive wellbeing.
  • take a break (5 minutes) every hour e.g. make a hot drink or walk around the room.
  • do simple workstation exercises
  • keep hydrated and drink water
  • enjoy healthy snacks and avoid sugary or fatty foods
Posture
It is important to also keep the correct posture.

Right Posture with Screen at eye level
Wrong posture that adds strain on the back and neck

4.Safety Policy, Advice and Safety Law

Under the Health and Safety at Work Act 1974, it is a legal requirement to devise a Health and Safety policy to provide adequate information, training, and support to ensure that all policies are followed or adapted when circumstances dictate it is necessary to do so.
The Digital Health & Safety policy is therefore, a measure issued upon which the company must take action or, from past experience, which to take action in the interest of maintaining high standards of Digital Health & Safety minimising the impact and costs of staff absence due to incidents, accidents and ill health, merchandise, property or equipment damage.
Staff that fail to follow company policy, internally published guidance or even verbal guidance from a superior could find themselves in breach of Safety Law, if an accident then results either directly or indirectly from their activities, and can be personally prosecuted by enforcement agency officials e.g. Environmental Health Officers at Work Act 1994.
We encourage all staff and learners to be proactive on Digital Health & Safety issues and bring any perceived problems to the attention of management in a prompt manner. If the problem persists, they may seek additional advice from the Company Directors. 






Equal Treatment Policy For

MedOne Academy 



1.Policy
MedOne Academy aims to recruit and develop talent from the widest talent pool and create an environment which is sensitive to, and maximises, individual differences, where everyone has a fair chance to succeed.
MedOne Academy is committed to being a fair and inclusive employer and training organisation. To achieve this we have policies and procedures to ensure that our employees understand and carry out what is expected of them.
MedOne Academy shall at all times strive to promote best practices.
This policy applies to all of MedOne Academy ’s employees and colleagues, whether permanent, temporary, casual, part-time or on fixed-term contracts, to job applicants and to individuals such as agency staff and consultants who work at MedOne Academy (collectively “colleagues”).
In addition, this policy applies to all of MedOne Academy ’s clients, and individual learners undertaking our online course portfolio. We are committed to ensuring that all our individual learners have an equal, supportive and psychologically safe environment in which to achieve successful learning. 
MedOne Academy recognises that all colleagues have a right to work in an environment in which the dignity of all is respected and which is free from harassment and bullying. It is committed to preventing and eliminating intimidation in any form.
In order to promote and maintain equality of opportunity and to eliminate discrimination, MedOne Academy ensures that:
  • All potential and current employees, colleagues, customers, partners and stakeholders are treated fairly and with respect.
  • All individual colleagues, and learners, have the right to work and learn in an environment free from discrimination. 
  • Harassment, victimisation and bullying or any other form of unwanted behaviour will not be tolerated.
  • No one is disadvantaged by conditions, requirements or practices which cannot be shown to be justifiable.
  • All decisions relating to recruitment, selection, development and promotion are made according to an individual’s ability and based on merit.
  • All employees have an equal chance to contribute and achieve their potential.
  • Information and training will be provided as necessary to colleagues to make sure that:
  • Discrimination, harassment, victimisation and bullying are avoided, and the provisions of this policy are fully complied with.
  • Support is provided to those employees who have specific responsibility for ensuring compliance with this policy and who may be involved in dealing with any complaints that arise.

This policy aims to ensure that if inappropriate and unacceptable behaviour does occur, it will be dealt with in a serious, sensitive and confidential manner so that the matter can be resolved as quickly as possible for all concerned.
2.Harassment and Bullying
a.Harassment
Harassment is a form of discrimination that can be defined as conduct that is unreasonable, unwelcome, and offensive or that creates an intimidating, hostile or humiliating working environment. Whether the action was intended to cause offence or not, if the colleague subjected to the behaviour finds it unacceptable and he or she feels damaged or harmed by it, this potentially constitutes harassment.
Bullying
Bullying means persistent or repeated unwarranted criticism, threats, abusive or insulting words, behaviour or written signs, either in public or private, which humiliate and affect the dignity of the individual. Bullying is identified by its effect on the colleague.

The following are examples of bullying:
  • Verbal abuse
  • Excluding or isolating individuals
  • Psychological harassment
  • Assigning individuals meaningless tasks unrelated to their job
  • Giving individuals impossible assignments 
  • Deliberately withholding information that is vital for effective work performance. 
This list is not exhaustive.

3.Disciplinary Measures
Disciplinary action, up to and including dismissal, will be taken when an employee is found to have committed an act of unlawful discrimination, harassment or bullying.

Termination of Employment
MedOne Academy will monitor redundancy criteria and procedures to ensure that they are fair and objective and do not directly or indirectly discriminate. MedOne Academy is committed to monitoring the application of equal opportunities. Procedures will be regularly reviewed, and where necessary, they will be amended to ensure that everyone is treated fairly.

Responsibilities of Managers
It is the responsibility of managers to ensure that no unlawful discrimination or unacceptablebehaviour takes place and to lead by example. Every manager has an obligation to prevent harassment/bullying and to take immediate action if such is identified.
Allegations of discrimination, harassment or bullying received either informally or formally through the Grievance Procedure must be dealt with promptly and sensitively. It may not always be appropriate for a line manager to be involved with a specific complaint. For example, if the complainant is male and wishes to speak to a male, but the manager is female or if the complaint relates to the conduct of the line manager. In such instances, the matter should be referred to the HR Department.

Responsibilities of all Colleagues
Promoting inclusion and eliminating any form of discrimination depends on the personal commitment of all colleagues, who must accept their personal responsibility in the implementation of this policy. Deliberate failure to observe the requirements of this policy will (where applicable) be subject to disciplinary action through MedOne Academy ’s disciplinary procedure.

Handling Complaints of Discrimination/Harassment/Bullying
Managers will support any employee who complains about harassment, bullying or discrimination at work and will make sure that a full investigation takes place.
If an employee is harassed, bullied or suffers discrimination at work, they may want the matter to be dealt with informally at first. If the situation cannot be resolved informally, then the complainant has the right to pursue his or her complaint formally via MedOne Academy 's Grievance Procedure.
The Manager or HR Manager will discuss the matter with the complainant and agree on a course of action. The alleged harasser also will be given the opportunity to state their version of events to the manager.
The complainant must be assured that he/she will not be discriminated against or victimised for raising a complaint in good faith. False allegations of a breach of this policy may, however, be considered a disciplinary offence. Where possible, confidentiality will be observed. However, there may be occasions when MedOne Academy cannot guarantee confidentiality and/or where allegations are sufficiently serious that MedOne Academy must investigate them and cannot (possibly due to the nature of the allegations) guarantee confidentiality. If you have any concerns about this, you should contact the HR Department.

Communication
MedOne Academy is committed to ensuring that this policy is effective and that all colleagues are informed of this policy. MedOne Academy reserves the right to change or amend this policy from time to time.